Zeitschriftenbeiträge
Uhrich, F., Schumann, J. H. & v. Wangenheim, F. (2013): "The Impact of Consumption Goals on Flat-Rate Choice: Can "Hedonizing" a Service Increase Customers' Propensity to Choose a Flat Rate? Journal of Service Research, (forthcoming).
Mayser, S. & v. Wangenheim, F. (2013): "Perceived Fairness of Differential Customer Treatment: Consumers' Understanding of Distributive Justice Really Matters. Journal of Service Research, (forthcoming).
Richards, M., et. al (2012): How Can We Better Understand Current and Future Workforce Values in the Global Business Environment. Thunderbird International Business Review, 54 (5), pp. 609-623.
Wünderlich, Nancy, v. Wangenheim, Florian & Mary J. Bitner (2012): High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. Journal of Service Research, (forthcoming).
Evanschitzky, H., v. Wangenheim, F. & Wünderlich, N. (2012): Perils of the Service Profit Chain: The Role of Time Lags and Feedback Loops. Journal of Retailing, 88 (3), pp. 356-366.
Schumann, J. H., Wünderlich, N. & v. Wangenheim, F. (2012): Technology mediation in service delivery: a new typology and an agenda for managers and academics. Technovation 32 (2), 133-143.
Wünderlich, N., Schumann, J. H., v. Wangenheim F. & Holzmüller, H. H. (2011): Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben. Zeitschrift für Betriebswirtschaft 9/2011.
Evanschitzky, H., v. Wangenheim, F. & Woisetschläger, D. (July 2011): Service & Solution Innovation: Overview and research agenda. Industrial Marketing Management 40 (5), 657-6
Ralston, D. A., Egri, C. P., Reynaud, E., Srinivasan, N., Furrer, O. Brock, D., Atlas, R. v. Wangenheim, F., Darder, F. L., & Kuo C. et al. (2011): A Twenty-First Century Assessment of Values Across the Global Workforce. Journal of Business Ethics 104 (1), 1-31.
Heumann, Christian; Freudenschuss, Marion, v. Wangenheim, Florian & Wübben, Markus (2011): Realisierung von Cross-Selling Potenzialen durch das Management von kundeninitiierten Kontakten, Zeitschrift für Betriebswirtschaft 2/2011.
Schumann, J. H.; v. Wangenheim, F.; Stringfellow, A.; Yang, Z.; Blazevic, V.; Praxmarer, S.; Shainesh, G.; Komor, M.; Shannon R. & Jimenez, F. (2010): Cross-Cultural Differences in the Effect of Received Word-of-Mouth Referral in Relational Service Exchange. Journal of International Marketing 18 (3), 62-80.
Schumann, J. H.; v. Wangenheim, F.; Stringfellow, A.; Yang, Z.; Praxmarer, S.; Jimenez, F.; Blazevic, V.; Shannon, R.; Shainesh, G. & Komor, M. (2010): Drivers of Trust in Relational Service Exchange: Understanding the Importance of Cross-Cultural Differences. Journal of Service Research 13 (4), 453-468.
Michel, S.; Kreuzer, M.; Kühn, R.; Stringfellow, A. & Schumann, J. (2009): "Mass-Customized Products: Are They Bought for Uniqueness or to Overcome Problems with Standard Products?", Journal of Customer Behaviour 8 (4) pp. 307-327.
Ralston, D., Egri, C., Casado, T., Fu, P., v. Wangenheim, F. (2009): The Impact of Life Stage and Social Culture on Subordinate Influence Ethics: A study of Brazil, China Germany and the U.S., Journal of International Management, 15 (4), 374-386.
Ralston, D., Egri, C., Garza Carranza, M., v. Wangenheim, F., Terpestra-Tong, J., Peketri, A. et al. (2009): Ethical Preferences for Influencing Superiors: A 41-society study. Journal of International Business Studies, 40 (6), 1022-1045.
Lemon, K. & v. Wangenheim, F. (2009): The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage, Journal of Service Research, 11(4), 357-370.
Wübben, M. & v. Wangenheim, F. (2008): Instant Customer Base Analysis - Managerial Heuristics Often 'Get it Right', Journal of Marketing, 72(3), 82-93.
Evanschitzky, H., v. Wangenheim, F., Woisetschläger, D. & Blut, M. (2008): Consumer Ethnocentrism in the German Market, International Marketing Review, 25(1), 7-32.
Mayser, S., Scheibe, S. & Riediger, M. (2008). (Un)Reachable? An empirical differentiation of goals and life longings. European Psychologist, 13, 126-140.
v. Wangenheim, F. & Bayón T. (2007): Behavioral Consequences of Overbooking Service Capacity, Journal of Marketing 71 (4), 36-47.
v. Wangenheim, F., Evanschitzky, H. & Wünderlich M. (2007): Does The Employee-Customer Satisfaction Link Hold for all Employee Groups, Journal of Business Resarch 60 (7), 690-697.
v. Wangenheim, F. & Bayón, T. (2007): The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition. Journal of the Academy of Marketing Science, 35 (2), 233-249.
v. Wangenheim, F. & Bayón, T. (2007): The Contribution of Word-of-Mouth Referrals to Economic Outcomes of Service Quality and Customer Satisfaction, Journal of the Academy of Marketing Science 35 (2), 233-249.
Reynaud, E., Egri, C. P., Ralston, D. A., Danis, W., Starkus, A. Dabic, M. et al. (2007): The Differences in Values Between Managers of the European Founding Countries, the New Members and the Applicant Countries: Societal Orientation or Financial Orientation?, European Management Journal 25(2), 132-145.
v. Wangenheim, F., Bayón, T. & Herrmann, A. (2006): Die Abgabe von Weiterempfehlung - Determinanten und ökonometrische Modellierung, Zeitschrift für betriebswirtschaftliche Forschung 85(5), 304-336.
v. Wangenheim, F. & Bayón, T. (2006): Behavioral and Monetary Effects of Capacity Driven (Dis)Services: Why Revenue Management Systems are Due for Charge. Marketing Science Institute (MSI) Series 2006 (2), 69-87.
v. Wangenheim, F. (2006): Lifetime Value Prediction at Early Customer Relationship Stages, Marketing Science Institute (MSI) Series 2006 (1), 101-124.
Evanschitzky, H. & v. Wangenheim, F. (2006): Customer Value Based Entry Decision in International Markets, Journal of Relationship Marketing 5 (1), 79-91.
Algesheimer, R. & v. Wangenheim, F. (2006): A Network-Based Approach to Customer Equity Management, Journal of Relationship Marketing 5 (1). 39-57.
v. Wangenheim, F. (2005): Post-Switching Negative Word-of-Mouth, Journal of Service Research 8 (1), 67-78.
Bayón, T. & v. Wangenheim, F. (2005): Ein mehrdimensionales Kundenbindungsmodell mit direkten und moderierenden Einflussvariablen, Marketing - Zeitschrift für Forschung und Praxis 27 (3), 167-183.
v. Wangenheim, F. & Bayón, T. (2004): The Effect of Word-of-Mouth on Services Switching: Measurement and Moderating Variables, European Journal of Marketing 38 (9/19), 1173-1185.
v. Wangenheim, F. & Bayón, T. (2004): Satisfaction, Loyalty and Word-of-Mouth in the Customer Base of a Utility Provider: Differences between Stayers, Switchers and Referral Switchers, Journal of Consumer Behaviour 3 (3), 211-220.
v. Wangenheim, F (2003): Situational Characteristics as Moderators of the Satisfaction-Loyalty Link: An Investigation in a Business-to-Business Context, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 16, 2003, 145-156.
v. Wangenheim, F., Bayón, T. & Lars Weber (2002): Der Einfluss von Persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Weiterempfehlungsverhalten: Design und Ergebnisse einer empirischen Studie im privaten Strommarkt, Marketing - Zeitschrift für Forschung und Praxis 24 (September), 181-192.
